CUSTOMER FEEDBACK
University of Liverpool, ref
LyoDry Compact Benchtop Freeze Dryer with Heated Tray Accessory
"I’m thrilled with the results from using your freeze dryer... A huge thank you for this service. It’s been brilliant. "
Service customer, ref
Repairs & Maintenance
"I find the reminders for upcoming service requirements very useful and the engineers that have come on site have always been very helpful and knowledgeable about the equipment. The process of ordering is very organised"
University of Helsinki, ref
LyoDry Compact benchtop freeze dryer
"thank you for your service, as it was one of the most easy-going and helpful approach I had from representatives. "
Food manufacturer, ref
Freeze Dryer Service
"Thank you for the assistance, we really appreciated the fast turnaround."
UK Gov Research Agency, ref
Freeze Dryer and Pump Servicing
"I also wanted to give some positive feedback about the engineer...who was very engaging, knowledgeable, helpful and polite."
University of Leicester, ref
LyoDry Compact benchtop freeze dryer
"Mechatech Systems ...service is excellent, fast and efficient. We bought a LyoDry Freeze Dryer and are very happy with it. The support and service was perfect to an extent that we have recently bought another Lyodry to help us cope with capacity that has arisen with a number of large projects. Any support queries have been answered quickly. We would happily recommend both the Lyodry Freeze dryer and Mechatech to other laboratories."
Magnox Sites, ref
Vacuum Drying System
"..In a few months we have gone from having no solution at all to having a state-of-the-art rad waste drying system which is going to become very popular in the near future. Truly fantastic..."
UK manufr. dental products, ref
Vacuum Pump Spares
"I would just like to say a personal, Thank You for all your help and patience with this matter."
University of Liverpool, ref
LyoDry Midi Freeze Dryer
"The freeze dryer has been in regular use since delivery and we are very pleased with the simplicity of operation and sample throughput."
Magnox,Sites ref
Advanced Vacuum Drying System
"..I just wanted to take the opportunity to pass on my thanks for all the effort you and your team have put into this project… I am extremely grateful for your perseverance, tenacity and hard work.. Please pass on my sincere thanks to everyone at MechaTech for all the work that’s gone before and be assured that I very much look forward to continuing to work with you in the future.”
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Reagents Manufacturer, ref
Vacuum Pump Repair
"Thank you very much the swift repair and delivery, it is very much appreciated!."
University of Bath, ref
Vacuum Pump Spares and Servicing
"MechaTech Systems' level of customer service and technical knowedge combined has helped us to solve many problems - both quickly and accurately. Their service rates are competitive and they offer excellent value for money in the marketplace. Mike has often provided free technical advice and has visited the department at short notice to service equipment - often a benefit from a local company. "
EDF Energy, ref
S35 Gas Sampling System
"I just wanted to pass my sincerest thanks to you and your team for the efforts you have employed in delivering this product in the tight timescale provided"
Nanotechnology customer, ref
Degassing System
"The degassing system is working well, and definitely seems to be instrumental in cutting down the time taken to prep batches before starting reactions."
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National Museum of Wales, ref
Servicing
"I do like your company, I’m so glad I’ve found you – every single person I’ve emailed or spoken to over the phone has gone out of their way to be so helpful (and patient!). Top marks."
Pharmaceutical Company, ref
Vacuum Pump Spares
"Many Thanks for the support over the last year, Fantastic job!"
University of Cardiff ref
Vacuum Pump Spares
"Many thanks for your prompt help in getting us out of what could of turned into an embarrassing situation here."
Magnox Sites, ref
Advanced Vacuum Drying System
"I wanted to express the teams (and my personal) thanks for Mechatech’s support to us .... From returning the RAMS to making your engineer available to us – the response was quick and as always, the approach to fault finding was methodical. Thanks again – your support is greatly appreciated.."
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Freeze Dryer customer, ref
Servicing
"Thanks again for the help and speedy customer service.. It is very much appreciated."
Precision Instruments ref
Hyscan II
"Thank you very much for your always quick action and kind co-operation."
Nuclear Power customer, ref
S35 Gas Sampling Systems
" ..all work completed to the usual high standard, thanks"
Pharma manufr, France, ref
LyoDry Compact benchtop freeze dryer
"MechaTech provides an efficient, quick and pleasant service by email. They are always available to answer questions. They propose attractive price for their product which are delivered in reasonable time."
DNA/RNA sequencing technology customer, ref
Servicing
"The pump is running vey well, quieter and cooler, so thank you for the good work."
If you'd like to leave feedback for MechaTech Systems:
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email us at enquiries@mechatechsystems.co.uk and we will send you a link to our online Customer Satisfaction Questionnaire (powered by Survey Monkey)
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