Customer satisfaction is paramount to us. Each individual project is treated with the utmost importance and we work hard to go above and beyond to ensure the happiness of our customers. It's how we ensure that you keep on coming back to us, year after year.
"I also wanted to give some positive feedback about the engineer...who was very engaging, knowledgeable, helpful and polite." UK Government Research Agency, ref Freeze Dryer and Pump Servicing
"I do like your company, I’m so glad I’ve found you – every single person I’ve emailed or spoken to over the phone has gone out of their way to be so helpful (and patient!). Top marks." National Museum of Wales, ref Servicing
"I have been using Mechatech Systems for approximately 9 months now. The service is excellent, fast and efficient. We bought a LyoDry Freeze Dryer and are very happy with it. The support and service was perfect to an extent that we have recently bought another Lyodry to help us cope with capacity that has arisen with a number of large projects. Any support queries have been answered quickly. We would happily recommend both the Lyodry Freeze dryer and Mechatech to other laboratories." University of Leicester, ref LyoDry Compact benchtop freeze dryer
"..I just wanted to take the opportunity to pass on my thanks for all the effort you and your team have put into this project… I am extremely grateful for your perseverance, tenacity and hard work.. Please pass on my sincere thanks to everyone at MechaTech for all the work that’s gone before and be assured that I very much look forward to continuing to work with you in the future.” Magnox,Sites ref Advanced Vacuum Drying System
"The freeze dryer has been in regular use since delivery and we are very pleased with the simplicity of operation and sample throughput." University of Liverpool, ref LyoDry Midi Freeze Dryer
"I would just like to say a personal, Thank You for all your help and patience with this matter." UK manufacturer of dental products, ref Vacuum Pump Spares
"Many thanks for your prompt help in getting us out of what could of turned into an embarrassing situation here." University of Cardiff ref Vacuum Pump Spares
"MechaTech Systems' level of customer service and technical knowedge combined has helped us to solve many problems - both quickly and accurately. Their service rates are competitive and they offer excellent value for money in the marketplace. Mike has often provided free technical advice and has visited the department at short notice to service equipment - often a benefit from a local company. " University of Bath, ref Vacuum Pump Spares and Servicing
"Please forward my thanks to Robin for doing a thorough job servicing our Edwards 306 last month." University of Cardiff, ref Servicing
"Thank you very much for your always quick action and kind co-operation." Precision Instruments Company, Thailand, ref Hyscan II
"..In a few months we have gone from having no solution at all to having a state-of-the-art rad waste drying system which is going to become very popular in the near future. Truly fantastic..." Magnox Sites, ref Vacuum Drying System
"Thanks again for the help and speedy customer service.. It is very much appreciated." Freeze Dryer customer, Reading, ref Servicing
" ..all work completed to the usual high standard, thanks" Nuclear Power Generation customer, North Wales, ref S35 Gas Sampling Systems
"Just wanted to thank you for getting the unit to us as quickly as you could. Gives us a chance to finish our project." Drug Development customer, Manchester, ref Freeze Dryer Hire
"I just wanted to pass my sincerest thanks to you and your team for the efforts you have employed in delivering this product in the tight timescale provided" EDF Energy, ref S35 Gas Sampling System
"MechaTech provides an efficient, quick and pleasant service by email. They are always available to answer questions. They propose attractive price for their product which are delivered in reasonable time." Pharmaceutical manufacturer, France, ref LyoDry Compact benchtop freeze dryer
"The degassing system is working well, and definitely seems to be instrumental in cutting down the time taken to prep batches before starting reactions." Nanotechnology customer, Manchester, ref Degassing System
"Thank you very much the swift repair and delivery, it is very much appreciated!." Reagents Manufacturer, Scotland, ref Vacuum Pump Repair
"I wanted to express the teams (and my personal) thanks for Mechatech’s support to us .... From returning the RAMS to making your engineer available to us – the response was quick and as always, the approach to fault finding was methodical. Thanks again – your support is greatly appreciated.." Magnox Sites, ref Advanced Vacuum Drying System
"Many Thanks for the support over the last year, Fantastic job!" Pharmaceutical Company, Oxfordshire, ref Vacuum Pump Spares